Which payout methods are there?
The DualNet client portal provides bank transfer via IBAN, PayPal, TWINT and USDT. Each method needs different details. For a bank account these include the IBAN and account holder; for USDT the address and network together are decisive.
Enter the details in the portal form provided. The conditions and available details in the client portal apply to the specific payout request.
Why do I get a confirmation email?
New payment details are sent to the registered customer email for confirmation. Only confirm the destination you want to use. Only after this confirmation can the destination be used for a payout.
Confirming the sign-up and confirming the payout account are separate steps. A confirmed sign-up does not automatically release every bank account added later.
What happens when the account changes?
If you change your bank account, PayPal address, TWINT number or wallet details, a new email confirmation is needed for the changed destination. Until then it stays blocked.
Not even an administrator can release changed details for a payout invoice just by entering them. A confirmation requested in the admin goes to the fixed customer email on file. The new destination must be confirmed by the customer.
How to check your payout request
First check in the client portal how much is available and which details exist for the chosen method. Check the destination and confirm any pending email before you request the payout.
Processing times, fees and exchange rates can vary by method and payment provider. This page therefore states no flat payout time and does not replace the details of your specific request.